Your VERTICAL product has been manufactured with the utmost care and using the most advanced manufacturing technology. That is why all our products come with a two-year warranty for the original purchaser, starting from the date of receipt of the product. In the event of a defect, the purchaser is entitled to have the defective product repaired or replaced, free of charge.

VERTICAL warranty claims will be handled by our technicians, who will inspect your product to verify the nature of the defect and the validity of your warranty claim.

VERTICAL reserves the right, in cases where models are discontinued, to deliver the successor model in the available range, and if this is not available, a higher-end model.

The validity of the warranty shall be linked at all times to the user's correct and diligent compliance with the installation and assembly instructions and the maintenance and safety instructions. The warranty shall not cover, among other things, accidents, negligence, improper use, or unauthorized structural modifications.

For more information and details about our warranty and its coverage, please review our Warranty Terms and Conditions.

If, for example, you are interested in installing components in your VERTICAL products but are unsure about their compatibility, you can contact us at any time via email at info@ridevertical.eu.

The prices of the products shown on the website include the legally applicable VAT. This price does not include shipping costs, which will be added to the purchase summary before payment is made. Before completing each purchase, you will be able to see the exact amount of each order, including all costs that may arise.

The order will be processed on the next business day after we receive payment.

If, once you have received the product, you change your mind and wish to return it or exchange it for another, you can arrange the return with us, provided that it is within 14 days of delivery and that the product is unused and in its original packaging and labels. Once the condition of the package has been checked, we will proceed to refund the amount of the item using the same payment method used to make the purchase.

Products may only be returned in exchange for a refund. If you wish to exchange the product you received for a different one, you must follow the return procedure and then place a new order.

To process your return, you must send your product to the address below, filling out the following form and indicating, above all, your order number so that we can correctly identify your transaction.

IMPORTANT: In order to correctly associate your shipment with your payment transaction and thus refund the corresponding amount, you must include a copy of the purchase invoice in the shipment package. Otherwise, the refund period may be extended.

For more information and details, please contact us directly.